What you agree to when you book with KiqFresh.
Last updated: June 2026
These Terms of Service apply to all bookings made via our website, social media, or direct message. By booking with KiqFresh, you agree to the terms set out below.
KiqFresh is a shoe cleaning and restoration service based in Reading, UK, operated as a sole trader business. By booking a service with KiqFresh, you agree to the terms set out in this document.
These Terms apply to all bookings made via our website, social media, or direct message.
We currently offer the following services:
Service descriptions are provided at the time of booking. KiqFresh reserves the right to update pricing with reasonable notice.
A booking is confirmed only once you receive written confirmation from KiqFresh (via message, email, or our booking form). Submitting a booking request does not guarantee availability.
You are responsible for providing accurate information about your footwear at the time of booking, including any known damage or special materials.
KiqFresh is not liable for any damage that is pre-existing at the time your shoes are received. This includes but is not limited to:
Where pre-existing issues are identified, we will notify you before proceeding. You may choose to continue at your own risk or cancel with a full refund.
KiqFresh takes great care with every pair we handle. In the unlikely event that damage occurs during the cleaning process due to our error, our liability is limited to the cost of the service paid.
We do not accept liability for:
Payment is due in full at the time of booking or upon collection, as agreed. We accept payment via bank transfer, cash, or our online payment link (Stripe).
Work will not begin or be released until payment is confirmed.
Standard turnaround is communicated at the time of booking. We aim to complete all services within the agreed timeframe, but delays may occasionally occur. We will notify you promptly if this happens.
Cleaned shoes should be collected within 7 days of completion unless otherwise agreed. KiqFresh cannot be held responsible for shoes left uncollected beyond this period.
KiqFresh may take before and after photographs of your shoes for quality assurance and promotional purposes, including sharing on our social media channels (Instagram, TikTok).
No personal information (name, address, order details) will be included in any social media post. If you do not wish for your shoes to be featured, please let us know at the time of booking and we will respect that preference.
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
KiqFresh reserves the right to update or amend these Terms of Service at any time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
We recommend checking this page periodically for any updates.
For any questions, complaints, or queries regarding these Terms, please contact us via:
We aim to respond to all enquiries within 48 hours.