SERVICE
AGREEMENT.

1 What We Will Do

• Clean your trainers to the standard of the service you selected at booking.
• Handle your trainers with care and take full responsibility for them while they are with us.
• Send you before and after photos so you can see the results.
• Return your trainers using tracked delivery once your clean is complete and payment is received.
• Keep you updated if anything is unclear or if there's a delay.

2 Your Trainers

• By booking, you confirm your trainers are in the condition described at time of booking.
• You confirm you are the rightful owner of the trainers.
• You understand that cleaning results may vary depending on the material, age, and prior condition of the shoe. We'll always do our best and communicate honestly if there are limitations.
• If your trainers arrive in significantly worse condition than described, we'll contact you before proceeding.

3 Insurance & Responsibility

• Your trainers are covered while in our possession.
• In the unlikely event of damage caused by our cleaning process, we will contact you directly to discuss a fair resolution.
• We are not liable for pre-existing damage, wear, or defects that were present before the shoes arrived with us.
• We are not responsible for damage that occurs during shipping to us. We recommend sending your trainers via tracked delivery in a sturdy, padded box.

4 Turnaround Time

• Standard turnaround is 5 to 7 working days from the date we receive your trainers.
• We'll confirm a timeline with you when your pair arrives.
• During busy periods turnaround may be slightly longer. We'll always keep you in the loop.
• Express 48 hour turnaround is available as an add-on where stated on our Services page.

5 Payment

• Payment is due before your clean trainers are returned to you.
• Pricing is as listed on our Services page at the time of booking.
• We will contact you directly with payment details once your clean is complete.
• We reserve the right to hold trainers until payment is received.

6 Sending Your Trainers to Us

• Once your booking is confirmed and payment is received, we'll email you our postal address and packaging instructions.
• Postage to us is at your cost. We recommend a sturdy padded box and a tracked service such as Royal Mail Tracked 48.
• We'll send you a confirmed receipt message as soon as your trainers arrive with us.
• We charge £3.99 to return your cleaned trainers to you via tracked delivery.

For Reading-area collections, contact us on WhatsApp to arrange a pickup time — no postal shipping required.

7 Postage & Transit Liability

KiqFresh accepts no responsibility for items lost, stolen or damaged whilst in transit to us. It is the customer's responsibility to ensure items are adequately packaged and sent via a tracked service. We recommend Royal Mail Tracked 48 as a minimum.

• Pack your trainers securely in a sturdy, padded box before posting.
• Always use a tracked shipping service so your pair can be located if needed.
• We will confirm receipt as soon as your trainers arrive with us — if you haven't heard within 2 working days of posting, get in touch.

Once your trainers are in our possession, they are fully covered by our insurance. Our responsibility begins from the moment we confirm receipt.

8 If You're Not Happy

We want every customer to be satisfied. If you have a concern about your clean, contact us first. We'll always aim to resolve things fairly and honestly.

• Get in touch on WhatsApp or email us at hello@kiqfresh.net.
• We'll respond within 24 hours and work with you to find a resolution.