SERVICE
AGREEMENT.

1 What We Will Do

• Clean your trainers to the standard of the service you selected at booking.
• Handle your trainers with care and take full responsibility for them while they are with us.
• Send you before and after photos so you can see the results.
• Return your trainers using tracked delivery once your clean is complete and payment is received.
• Keep you updated if anything is unclear or if there's a delay.

2 Your Trainers

• By booking, you confirm your trainers are in the condition described at time of booking.
• You confirm you are the rightful owner of the trainers.
• You understand that cleaning results may vary depending on the material, age, and prior condition of the shoe. We'll always do our best and communicate honestly if there are limitations.
• If your trainers arrive in significantly worse condition than described, we'll contact you before proceeding.

3 Insurance & Responsibility

• Your trainers are covered while in our possession.
• In the unlikely event of damage caused by our cleaning process, we will contact you directly to discuss a fair resolution.
• We are not liable for pre-existing damage, wear, or defects that were present before the shoes arrived with us.
• We are not responsible for damage that occurs during shipping to us — we recommend sending your trainers via tracked delivery in a sturdy, padded box.

4 Turnaround Time

• Standard turnaround is 3–5 working days from the date we receive your trainers.
• We'll confirm a timeline with you when your pair arrives.
• During busy periods turnaround may be slightly longer — we'll always keep you in the loop.
• Express 48-hour turnaround is available as an add-on where stated on our Services page.

5 Payment

• Payment is due before your clean trainers are returned to you.
• Pricing is as listed on our Services page at the time of booking.
• We will contact you directly with payment details once your clean is complete.
• We reserve the right to hold trainers until payment is received.

6 Sending Your Trainers to Us

• After booking, we'll send you our postal address and packaging instructions.
• We recommend a sturdy padded box and tracked shipping to protect your pair in transit.
• We'll send you a confirmed receipt message as soon as your trainers arrive with us.

For Reading-area collections, contact us on WhatsApp to arrange a pickup time — no postal shipping required.

7 If You're Not Happy

We want every customer to be satisfied. If you have a concern about your clean, contact us first — we'll always aim to resolve things fairly and honestly.

• Get in touch on WhatsApp or email us at hello@kiqfresh.net.
• We'll respond within 24 hours and work with you to find a resolution.